Sunshine Police Station: Address, Hours, Phone (VIC)

When other stations go quiet after hours, Sunshine Police Station stays open. The 24-hour counter at 497 Ballarat Rd means one call to (03) 9313 3333 puts you straight through to Victoria Police — no voicemail, no routing, no waiting until morning.

Address: 497 Ballarat Rd, Sunshine VIC 3020 · Phone: (03) 9313 3333 · Hours: 24 hours · Email: SUNSHINE.UNI@police.vic.gov.au · Website: www.police.vic.gov.au/sunshine-police-station

Five key facts about Sunshine Police Station, drawn from official and local sources: the station occupies a strategic 24-hour role in the western Melbourne area, receives referrals from limited-hour stations nearby, and offers accessibility features that many regional offices lack.

How do I get in touch with my local police station?

Reaching Sunshine Police Station directly takes one call or one visit. The reception counter handles walk-ins 24 hours a day, and the same applies to the telephone line — no after-hours recording, no redirect to a call centre.

Phone contact

Dial (03) 9313 3333 for any Sunshine-related matter. This number puts you through to the station directly, whether you’re reporting a non-emergency incident, asking for advice, or checking on an existing case. Victoria Police confirms the reception and telephone services both operate around the clock at Sunshine.

Email and online options

For written correspondence, send a message to SUNSHINE.UNI@police.vic.gov.au. Response times depend on the nature of your inquiry — urgent matters should always go through the phone line rather than email. The Victoria Police station finder also lets you look up Sunshine among all Victorian stations if you need to confirm details independently.

In-person visits

The station sits at 497 Ballarat Rd, Sunshine VIC 3020, on Wurundjeri Country. Enter through the reception counter, open every hour of every day. External and entrance braille signage plus accessible parking spaces make the building reachable for people with visual or mobility impairments, according to Victoria Police accessibility listings.

What is the non urgent police line in Victoria?

Victoria runs a dedicated Police Assistance Line for non-emergency matters that don’t require an immediate response. Knowing when to use 101 instead of 000 can save precious time for both you and emergency services.

Victoria non-emergency number

Call 131 444 for non-emergency police assistance across Victoria. This line connects you with an operator who can log reports, provide advice, or dispatch an officer if needed. The service covers everything from property crime to noise complaints where police presence isn’t urgently required. Crime Stoppers Victoria (1800 333 000) offers a separate anonymous reporting path for tips that don’t require direct follow-up.

When to use 101

Use 101 when the situation is not life-threatening and does not require immediate police attendance. Examples include a stolen vehicle already parked elsewhere, property damage with no suspect on scene, or a noise complaint. Reserve 000 strictly for crimes in progress, immediate danger, or persons requiring urgent medical or police assistance. The Victoria Police network covers 54 Police Service Areas across 21 divisions and 4 regions, so calling 131 444 routes your request to the appropriate area for your location.

What hours do Vic police work?

Victoria’s police station hours vary significantly by location. Sunshine Police Station operates 24 hours, but many other Victorian stations have limited reception windows even though patrol coverage continues around the clock.

Sunshine station hours

The reception counter and telephone service at Sunshine are available every hour of every day. Victoria Police explicitly lists this station as a 24-hour operation on its official website, and the Brimbank Council local directory independently confirms the same hours.

24-hour availability

Not all Victorian police stations offer 24-hour counter service. According to Victoria Police station location data, some stations in the network operate limited reception windows such as 7:30am to 2:30pm on Tuesday and Thursday, though patrol units remain active 24 hours. This creates a contrast with Sunshine, which serves as the closest full-service option for residents of surrounding areas with shorter reception hours.

How do I ring local police?

The fastest route to local police contact depends on whether you’re within Sunshine’s service area. For Sunshine-based matters, the direct station number bypasses any intermediate routing.

Direct dial for Sunshine

Calling (03) 9313 3333 connects you directly to Sunshine Police Station. This approach works best for matters specific to Sunshine, Deer Park, Albion, or surrounding suburbs. The station handles non-emergency reports, general inquiries, and can escalate to emergency response if a situation develops during the call.

Non-urgent protocols

For non-emergency situations that don’t require immediate attendance, start with the local station number. If your matter falls outside Sunshine’s jurisdiction or you’re unsure which station covers your address, call the Police Assistance Line at 131 444 for routing guidance. Online, you can use the Victoria Police station locator to identify your designated station before making contact.

How to make a non-urgent call to the police?

Non-emergency contact follows a clear progression: assess whether police attendance is needed, select the right number, and provide accurate information to the operator.

Steps for non-emergency contact

1. Determine if the situation involves immediate danger or a crime in progress. If yes, call 000 immediately.
2. If no immediate threat exists, decide whether your matter is Sunshine-specific or broader. For Sunshine-area issues, call (03) 9313 3333. For general Victorian matters, call 131 444.
3. Prepare key details: date, time, location, description of persons or vehicles involved, and any evidence such as CCTV footage or photographs.
4. When an operator answers, state clearly that the matter is non-emergency and provide your location so the call is routed correctly.
5. Note the report reference number given during the call for follow-up.

Local vs statewide lines

Local station numbers like Sunshine’s direct line work best when you know your suburb’s designated station. Statewide lines like 131 444 serve you regardless of location and are useful when you’re unsure which station covers your address or when you’re reporting a crime that spans multiple areas. The Brimbank Council directory confirms that contacting your local station by phone or in person remains the standard path for non-emergency reports.

Nearby police stations

Several other stations operate in the western Melbourne area, though most do not match Sunshine’s 24-hour counter availability. Understanding the alternatives helps you plan if Sunshine is temporarily inaccessible.

The pattern becomes clear: Sunshine functions as the safety net for after-hours coverage across the Brimbank area. When Keilor Downs closes its counter at 5:45pm on Tuesday and Thursday, residents needing in-person police contact must either wait until the next available window or travel to Sunshine’s 24-hour counter. This makes Sunshine not merely a local option but a regional resource.

How Sunshine compares to other states

Victoria’s 24-hour station model stands in contrast to other Australian states. Queensland Police, for instance, lists most stations as operating standard business hours — typically Monday to Friday 8am to 4pm — with only Brisbane City Police Station offering 24/7 counter service. This means a resident of regional Victoria has better after-hours access to a police counter than someone living in comparable regional Queensland.

“The nearest 24-hour Police Station is the Sunshine Police Station at 497 Ballarat Road, Sunshine.”

— Victoria Police, Keilor Downs station page

“Contact your local police station via phone or in person to report non-emergency crime incidents.”

— Brimbank Council Directory

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Frequently asked questions